Hey there, health enthusiast!
We're all about your happiness at Fitkick. If our products didn't quite hit the mark for you, no sweat! Here's how you can return them:
60-Day Money Back Guarantee
If you're not completely thrilled with your purchase, you have 60 days from the delivery date to return it. Opened or unopened, we'll take it back for a full refund of the product price, excluding any shipping and handling costs.
How to Make a Return
1. Easy Returns: Include your order number or the email address used for the purchase in the return package.
2. Pack It: Securely pack the item(s). Original packaging is great, but any secure packaging will do.
3. Ship It Back:
Return Address
Fitkick Returns
425 W 800 S
Manti, UT 84642
4. Choose Your Carrier: Use any shipping service you prefer. For returns valued over $75, consider a trackable or insured service for peace of mind. We're not responsible for returns that don't make it back to us.
For your convenience, the following are links to a few popular shipping carriers’ websites, which provide instructions on how to use their Online Label Services:
5. Refund Process: After we receive your return, we'll process your refund to your original payment method within 2-3 weeks, though we often do it sooner.
Keep Your Proof: Keep your shipping receipt or tracking number. It's good practice in case the package goes on an unexpected journey.
Purchases from Other Retailers
If you bought our product from another retailer or online platform, please contact them directly for their return policy. Our guarantee applies only to direct purchases from fitkick.me.
Special Situations: If there's an issue with your product due to our error or a defect, let us know! We'll provide a prepaid return label or find another way to make it right.
Got Questions or Need Assistance?
Reach out to us at [email protected]. We're here to help keep your fitness journey on track!
Policy Changes
We might update our return policy from time to time, but we'll always strive to ensure it's fair and in your favor. Thanks for choosing Fitkick. Here's to kicking your fitness goals into high gear!